Bring your biggest projects to life. Every Mac is designed for powerful performance — so you can build complex spreadsheets, create stunning presentations, or multitask across multiple projects.

Get information on the most common account tasks.​​​​​​​

Log in to your account from any computer, tablet or mobile device. Complete the quick and easy registration process to get access to the most important account features.

Log in/Register

Apply for a new loan using our mortgage access center or sign up to manage your existing mortgage.

1. Start quickly with the most recent versions of Word, Excel, PowerPoint, Outlook, OneNote and OneDrive —combining the familiarity of Office and the unique Mac features you love. Work online or offline, on your own or with others in real time—whatever works for what you’re doing.
2. Add new Mac users quickly and easily; What are the challenges of using Mac for accounting software? Some members of the business community feel that accounting software on a Mac presents challenges. Typically, they believe that accounting software for a Mac is difficult to use, expensive, and moreover lacks features available to Windows users.

Manage My LoanManage My Application

Making Payments

Hassle-free ways to make your loan payments any time.

Mortgage Relief and Disaster Assistance

Life happens. Whether you’ve lost a job or endured a natural disaster, we’re here to help.

Paperless Statements

Manage your mortgage with text or email notifications and 24/7 access to everything online.

Your New Loan with PennyMac

View your account online, make payments, and more.

Tax and Insurance Information

Everything you need to know about taxes and insurance.

Apply Online

Start your application with our mortgage access center (m.a.c).

Accessing Loan Information Online

Whenever you want, wherever you are, your loan information is here. Visit www.PennyMacUSA.com or Download PennyMac Mobile and log in to access your account. Not registered? Sign up to get immediate access to your mortgage account from any computer, tablet or mobile device.

Browse through our secure website features that include:

Accounted For Macbook Pro

• Make a Payment
• Manage PennyMac Auto Pay Plan
• Manage Pending Payments
• View Statements and Documents
• Sign Up for Paperless Statements
• Loan Activity
• Amortization Calculator
• Message Center
• View Escrow Information
• Update email address
• Update mailing address

Accessing Account Information By Phone

Our automated phone system is available 24 hours a day, 7 days a week. It allows you access to the following services:

• Pay-by-Phone (a fee may be charged for this service in accordance with the laws of your state)
• Payment and correspondence address information
• Account information including loan balance, last payment received, next payment due, and payment amount
• Tax and insurance information
• Year-end tax and insurance information

Impacted by a natural disaster?

If a natural disaster, accident or other event has damaged your home or created a financial hardship, we are here to help.

Customer Service

Contact our customer service team with any inquiries. Our Customer Service Representatives are available Monday - Friday, 6 a.m. to 6 p.m. PT and Saturday, 7 a.m. to 11 a.m. PT (800) 777-4001

PennyMac customers:
BE AWARE OF FORECLOSURE, GIFT CARD & LOAN SCAMS

• PennyMac does not charge fees for a modification or other loss mitigation plans when you are facing a delinquency.
• PennyMac will work with you to ensure every option possible is explored to retain homeownership. No fees. No strings.
• PennyMac does not accept payments from Money Gram.
• Funds are always payable to PennyMac and not to an individual.
• PennyMac does not accept gift cards as payment and will not call you and ask for a gift card number.
• Anyone who demands payment via gift card is always a scammer. Gift cards work like cash, once you’ve provided the number you will not be able to get your money back.
• Don’t be fooled! To learn more about Gift Card Scams, read the Federal Trade Commission’s article.

PennyMac will work with you to ensure every option possible is explored to retain home ownership. No fees. No strings.

The password of your macOS user account is also known as your login password. It's the password that you use to log in to your Mac and make certain changes, such as installing software.

Change your password

If you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:

1. Choose System Preferences from the Apple menu, then click Users & Groups.
2. Select your user name from the list of users.
3. Click the Change Password button, then follow the onscreen instructions.

Reset your password

If you don't remember your password, or it isn't working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:

• Make sure that you're typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
• If the password field shows a question mark, click it to display a password hint that might help you to remember.
• Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
• Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn't working, try the old password first. If that works, you should be able to use the new password from then on.

Reset using your Apple ID

In some macOS versions, you can use your Apple ID to reset your login password. At the login screen, keep entering a password until you see a message saying that you can reset your password using Apple ID. If you don't see the message after three attempts, your account isn't set up to allow resetting with Apple ID.

1. Click next to the Apple ID message, then follow the onscreen instructions to enter your Apple ID and create a new password. You'll be asked to restart when done.
2. Log in with your new password.
3. Determine whether to create a new login keychain.

Reset using another admin account

If you know the name and password of an admin account on your Mac, you can use that account to reset the password.

1. Log in with the name and password of the other admin account.
2. Choose System Preferences from the Apple menu, then click Users & Groups.
3. Click , then enter the admin name and password again.
4. Select your user name from the list of users.
5. Click the Reset Password button, then follow the onscreen instructions to create a new password:
   
6. Choose Log Out from the Apple menu.
7. Log in to your account using your new password.
8. Determine whether to create a new login keychain.

Reset using the Reset Password assistant (FileVault must be on)

Account For Make Up

If FileVault is turned on, you might be able to reset your password using the Reset Password assistant:

1. Wait up to a minute at the login screen, until you see a message saying that you can use the power button on your Mac to shut down and start up again in Recovery OS. If you don't see this message, FileVault isn't on.
2. Press and hold the power button until your Mac turns off.
3. Press the power button again to turn on your Mac.
4. When the Reset Password window appears, follow the onscreen instructions to create a new password.
   If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu to connect. To exit without resetting your password, choose Apple menu > Restart.
   
5. When done, click Restart.
6. If you were able to reset your password with the Reset Password assistant, log in to your account using your new password.
7. Determine whether to create a new login keychain.

Reset using your Recovery Key (FileVault must be on)

If FileVault is turned on and you have a FileVault Recovery Key, you can use that key to reset your password.

1. At the login screen, keep entering a password until you see a message saying that you can reset your password using your Recovery Key. If you don't see the message after three attempts, FileVault isn't on.
   
2. Click next to the message. The password field changes to a Recovery Key field.
3. Enter your Recovery Key. Use uppercase characters, and include the hyphens.
4. Follow the onscreen instructions to create a new password, then click Reset Password when done.
5. Determine whether to create a new login keychain.

If you can't log in with your new password after restarting your Mac, take these additional steps:

Create A Computer Account Mac

1. Restart again, then immediately hold down Command-R or one of the other macOS Recovery key combinations until you see the Apple logo or a spinning globe.
2. When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
3. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant pictured above.
4. Select ”My password doesn't work when logging in,” then click Next and follow the onscreen instructions for your user account.

Create a new login keychain, if necessary

After resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button in the alert.

If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:

1. Open Keychain Access, which is in the Utilities folder of your Applications folder.
2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.
   If you don't see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.
   
3. Choose Log Out from the Apple menu to return to the login screen.
4. Log in to your account using your new password. Your account password and login keychain password now match again.

If you still can't log in

If you still can't log in with your password, contact Apple Support for help.