This tutorial will walk you every step of the way through installing, setting up and using SyncMate to sync your Windows Mobile device with your Mac.
Though SyncMate isn’t new, they’ve just released a version with a long awaited feature – the ability to sync using a locked Windows Mobile/Pocket PC device. The free version of SyncMate is limited to only syncing your Contacts and iCal calendar (and Google Contacts and/or Google Calendar) – but that’s more than enough for me. It’s also worth mentioning that you can also use SyncMate to mount your Windows Mobile device as a drive in OS X – and browse/transfer files to and from your Mac/device. Keep reading for the full walk-through.
- Head over to the SyncMate download page and grab a copy.
- Open the SyncMate .dmg file and double-click Eltima SyncMate.pkg to begin the installation.
- You’ll be prompted to confirm that it’s OK to include software that determines if it’s possible to install software. Yep. Click Continue.
- There isn’t much to see on the Introduction screen, so click Continue.
- Review the info in the Important Information screen, and click Continue.
- Review the info in the Software License Agreement (yawn) and yet again, click Continue.
- Since it wasn’t enough to get you to click Continue on the previous screen, now click Agree.
- Unless you want to change the installation location (probably not a great idea), click the Install button.
- When prompted to enter your password, do so, and click OK.
- Once the installation has completed, you’ll need to restart. Save any open work, exit out of any open programs, and click the Restart button. Your Mac will reboot now.
- Once your Mac starts again, navigate to the Applications folder and double-click SyncMate to launch it.
- Place a check in the Don’t show this warning again box, and then click OK.
- Plug your Windows Mobile device into the USB cable, and plug the cable into your Mac. A semi-transparent CONNECTING… window will appear.
- In SyncMate, click the Connect button. A message will appear on your mobile device saying that USB drivers are being installed, and once the installation is complete, click Done (on your device). If the Connect button doesn’t trigger the software to install on your mobile device, click it again. For me, it didn’t work until after the 3rd time I clicked Connect.
- Once your mobile device is connected to SyncMate, select Contacts from the Plugins menu on the left side of the window. From here you’ll set how you want to synchronize your contacts. The choices are Mac <-> Mobile device (two-way syncing), Mac -> Mobile device (contacts will be updated on your mobile device from your Mac, but contacts on your mobile device will not update on your Mac) and Mobile device -> Mac (contacts will be updated on your Mac from your mobile device, but contacts on your Mac will not update on your mobile device).
If a conflict occurs, you’ll probably want to leave the default (Ask Me) – but you can also set SyncMate to always use your Mac as the “source of truth”, or always use your mobile device as the source.
If you have multiple groups of contacts, you can opt to only sync one group. To do so, place a check in the box labeled Synchronize only this group of contacts. Select that group by clicking the … button.
- Choose the group you want to sync, and then click OK.
- If you’d like to sync your Google contacts, place a check in the box labeled Sync with Google contacts. Click the Google login info button. Enter your Google user name and password in the spaces provided, and place a check in the box labeled Save password (unless you want to enter your password each time you sync your Google contacts). Click OK.
- Now that you’ve setup your contacts syncing preferences, select iCal from the Plugins menu on the left side of the the SyncMate window. Similar to how the contacts sync works, select how you want your Synchronization direction to work (two-way, update from Mac only or update from mobile device only). Again decide how you want to resolve conflicts (Ask me is probably ideal).
If you have more than one calendar, click the … button.
- Select the calendar you want to sync with your mobile device, and click OK.
- If you’d like to sync your Google calendar, place a check in the box labeled Sync with Google calendar. Click the Google login info button. Enter your Google user name and password in the spaces provided, and place a check in the box labeled Save password (unless you want to enter your password each time you sync your Google calendar). Click OK.
- You’re finally ready to perform your first sync. Click the Sync now button in the upper-right corner of SyncMate.
- The first sync can take a while, depending on how many contacts and calendar events you have on your mobile device and/or Mac. You’ll know it’s actually working by the “spinning circles” next to Contacts and iCal.
- If more than 5% of the info on your computer or mobile device is changing, SyncMate will “warn” you. If you’d like to see the details of the changes, click the Show Details button. Otherwise, just click Sync.
- Your contacts and calendars on your Mac and mobile device will now be in sync. One other feature of SyncMate is Mount disk. This allows you to browse, upload and download files on your mobile device from your Mac. To do so, click the Mount disk button.
- You’ll get a warning message saying that this feature is in beta and may have glitches/bugs. Place a check in the Don’t show me this warning again box and then click OK.
- You can now view and transfer files on your mobile device, from Finder.
- Once you’re done, click the Unmount button and the Disconnect button before you unplug your mobile device.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Microsoft Mobile Device Center
Get Device Support. Net10 Support Visit Tracfone Support Tracker & Safety. Get Device Support Moxee Signal. Visit T-Mobile Support. Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager: Press the Windows and R key on your keyboard to open the Run command. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open. Locate and expand the Universal Serial Bus controllers section. Windows mobile device center free download - The Missing Sync for Windows Mobile, Macvide 3GP Converter, Zimbra Collaboration Suite, and many more programs.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
Mobile Device Center Xp
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
Windows Mobile Device Center Mac Os
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.