Remove the lock code by flashing the device in NOKIA E52
If you have forgotten the security password (also known as a lock code) for your NOKIA E52 and there is no other way to perform the hard reset you should try uploading a new firmware by performing the flash operation on your cell phone. That way you will restore the default password but also lose all data on your device and bring all settings to the factory state.
Visit the Nokia customer service page for support. Get in touch via email, use the live chat feature or contact our call center. Get customer help today. Page 1 Nokia E52 User Guide Issue 2.0.; Page 2 Reproduction, transfer, distribution, or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited. Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. The Nokia E52 is a business smartphone that claims eight hours of talk time and 23 days of standby time. The handset has a 2.4-inch display with automatic landscape support, a 3.2-megapixel camera and noise-cancellation technology. Nokia Switch 19 Set up your e-mail 21 Antennas 22 Nokia PC Suite 22 Access codes 23 Tips for efficient use 24 Ovi by Nokia 24 Nokia E52 – The basics 24 Device setup 24 Settings wizard 25 Menu 25 Display indicators 26 Write text 28 Search 29 Common actions in several applications 30 Free memory 31 Personalisation 31 Profiles 32 Select ringing.
In the following tutorial, we present step by step on how to perform such an operation. Please be aware of the consequences and risks that may result from this process.
To accomplish successfully the whole operation you should perform the followings steps:
- Download Nokia’s firmware
How to install the Nokia Care Suite.
- First of all, download the Nokia Care Suite on your PC. You can find it here: Nokia_Care_Suite
- Afterwards, extract the package with the application.
- Open the Nokia Care Suite folder and click on the installer application. In my case, this file is named Nokia Care Suite PST 5.0 2013.13.4.4.
- Follow the standard installation process by selecting Next and accepting the terms in the license agreement.
- Make sure that you chose the Complete setup type.
- Start the building in a process by selecting Install option.
- As soon as the information about successfully completed installation appears on the screen choose Finish.
- Afterwards, copy from Nokia Care Suite directory and replace the usergroupsconfiguration.cfg file to: C:Program Files (x86)NokiaNokia Care SuiteProduct Support Tool For Store 5.0 if you’re running a 64-bit version of Windows C:Program FilesNokiaNokia Care SuiteProduct Support Tool For Store 5.0 if you’re running a 32-bit version of Windows.
- Excellent! The Nokia Suite has just been installed.
How to read the product code
Method 1:
Nokia E52 For Macbook Air
- In the first step connect your phone to the PC. Make sure that the device is turned on and choose PC Suite or Ovi Suite.
- Then open the Nokia BEST application and wait until your phone is properly detected.
- In the top menu open the Service Tool section.
- Finally, choose the Read Info operation and find the information about the Product Code on the black screen.
Method 2:
- First of all, remove the back cover and the battery.
- Afterwards, find the information about the device’s Product Code which should figure as a Code: XXXXXXX
Important Tip:
If you need to download a different firmware version for the NOKIA E52, you should look for the appropriate code in the section Product Codes. You can choose here the firmware that suits to your needs the best by choosing, for example cellular network, country or navigation options.
How to download Nokia’s firmware
All needed firmware can download from
How to flash your device
- Start by downloading the Nokia BEST application on your PC. You may find it here: Nokia_ BEST_simlock_pl.exe
- In the next step extract the package with the application.
- Turn on your device and connect it to your PC using the Micro USB cable. When your computer detects the new device, select the PC Suite or OVI Suite on your phone.
- Afterwards, open the Nokia BEST folder and double click on the Start BEST icon.
- Then from the top menu open Settings section, choose DataPackage path and check the address to folder which should contain the firmware files.
- Open the folder from the checked path and in that place paste the folder with the phone’s software. The folder should be named by RM-XXX.
- Next, in the Nokia BEST interface go to Flashing menu and make sure that the files load automatically to the empty brackets.
- Make sure that you have selected the following options Use INI, Backup, Chk/Read, Set Normal and FactorySet.
- In order to start the whole operation click on the Flash icon.
- Well done! After a while, the flash should be completed. Your phone will erase all data and settings and your lock code will come back to standard one.
What can go wrong
- If the Nokia BEST does not automatically load the firmware files in the empty brackets you can do two things:
- Reload the path to the folder with phone’s firmware by selecting Settings, choosing a DataPackage path and tapping Change active dir. When the window with available options appears to choose the same path as it was before.
- In Flashing section choose a manual option for a few seconds.
- Afterwards go back to Use INI option and the files should load in the empty brackets.
- If the Nokia BEST disconnects your device while flashing the device and you are asked to connect the phone, on the selected interface do the following sequence:
- Replace the battery from your phone for a moment.
- Disconnect your phone from the computer.
- Turn on the phone by holding the power button.
- Connect your phone to the computer and choose PC Suite or Ovi Suite.
- Click on the Flash icon and the operation will be continuing
- If your phone while flashing switches on and does not want to turn back on, do the following steps:
- Disconnect and connect your phone to the computer into PC Suite or Ovi Suite.
- In the flashing section choose Dead Mode and click on FLASH.
- If the Nokia BEST asks you to press the power button on your phone, do it immediately.